Frequently Asked Questions

We offer a unique blend of personalized service, expert guidance, on-site manufacturing, and direct access to wholesale diamonds. This combination ensures high-quality, custom pieces at competitive prices, backed by our commitment to transparency and customer satisfaction.

Scheduling a consultation is easy and pressure-free. Our experts guide you through every step, ensuring you're comfortable and informed. It's the perfect way to explore options and start your journey to finding the ideal piece. Please submit an inquiry, email us, or call us at (416) 861-8110 and we’ll arrange a time for your no-obligation virtual consultation.

Not at all! Our custom designs are competitively priced. We work with you to create a unique piece that fits your budget, often at a cost better than ready-made options, thanks to our on-site manufacturing and direct access to wholesale diamonds.

Absolutely! Our virtual consultations are comprehensive and interactive. We use our proprietary software, along with high-quality visuals and expert guidance to help you explore options, understand details, and make confident decisions from the comfort of your home or office.

Both have unique benefits. Lab-grown diamonds are more affordable, while natural diamonds have traditional appeal. We offer both and will guide your decision, ensuring you find the perfect stone that aligns with your values and budget.

We provide independent certificates for all our diamonds, ensuring authenticity and quality. Our expert gemologists guide you through the selection process, explaining the 4Cs (cut, color, clarity, carat) to help you make an informed decision.

Very personal! We offer an appointment-based service, ensuring undivided attention. Our experts work closely with you to understand your preferences, style, and budget, creating a truly tailored experience.

Kimberfire is the brilliant way to buy engagement rings, diamonds, and high-quality diamond jewelry. ‘Kimberlite’ is the rock in the earth where diamonds are found, and ‘fire’ is the scintillation and brilliance of our hand-picked diamonds.

A number of factors blend together perfectly to ensure our customers receive great monetary value on their purchase, while still receiving the personal service of a high-end store. Direct access to wholesale diamonds and gemstones, custom jewelry manufacturing, and our proprietary, technology-driven consultation process are just a few things that help us stand apart from the crowd.

Traditional retail stores purchase their diamonds from local wholesalers. These stores typically require premium prices in order to cover the costs of financing that inventory, or of sourcing diamonds on loan. Kimberfire does not finance or borrow any inventory. We allow you, our client, direct access to wholesale diamonds – significantly minimizing any unnecessary overhead costs. We then work alongside you to design your custom Kimberfire jewelry. You are purchasing your diamond at very competitive prices, but with personal guidance, jewelry design expertise and the quality assurance of the Kimberfire brand.

Each diamond is unique and it is extremely important to work alongside an expert, and to have someone you trust inspect your diamond in-person before purchasing. Two diamonds each with the same criteria regarding cut, carat, colour and clarity, can vary by thousands of dollars – no two diamonds are alike! At Kimberfire, we provide you with direct access to wholesale diamond inventory, hand-picked from thousands of options overseas. You are only seeing the best of the best, and even then we meet with you one-on-one to select your diamond and design your jewelry. Your chosen diamond also undergoes at least two in-person quality control checks before even being placed into jewelry.

We take immense pride in our custom work. While each item we create is one-of-a-kind, and we incorporate client feedback and requests, our design preferences lean toward the classic and currently on-trend styles. Each of our clients are given the opportunity to go through the design phase of their item step-by-step alongside their dedicated consultant. We also have a curated selection of pre-designed and pre-made fine jewelry items available for purchase.

We have an extensive inventory of both natural, earth-mined diamonds as well as lab grown diamonds. There is nothing wrong with making an educated decision to buy a lab grown diamond, while knowing all the facts! As a matter of protecting our clients’ investment in their diamond, we usually recommend natural, untreated, GIA certified diamonds. Over time, as technology improves and competition increases, lab grown diamonds are certain to lose most of their value. That being said, people have personal preferences and, if you feel a lab grown diamond is right for you, we are able to provide a beautiful and well priced selection – and we’ll make a stunning piece of jewelry with your chosen diamond.

Please submit an inquiry, email us, or call us at (416) 861-8110 and we’ll arrange a time for your no-obligation virtual consultation. We serve clients across Canada, and most of our clients work with us 100% remotely – even if they live nearby. For clients living in the Toronto area, however, we are able to accommodate in-office follow up visits if preferred for ring size assessment, diamond viewing, pickup, etc. During your consultation, we go over diamond education with you as well as considerations catered to your budget so that we can assist you in selecting the perfect diamond. Lastly, with your guidance, we design and manufacture a stunning piece of jewelry to set your diamond(s) in.

We encourage you to contact us if you are considering a visit. As we are in virtual and in-person meetings with scheduled clients throughout the day, we are generally unable to accommodate an in-person meeting without prior notice.

Please allow for 8 weeks from the date of purchase prior to any required deadline. Actual production takes approximately 4 to 6 weeks from when your design is approved. For engagement rings and other jewelry with centre stones – we create each ring from the ground up, specifically for the selected diamond(s).

In order to protect our brand quality and ethical sourcing standards, we can only work with diamonds and materials which we’ve provided ourselves.

Yes! Kimberfire is available through select Authorized Retailers across Canada, in addition to direct purchases through our website and virtual consultations.

We offer two ways to create your perfect custom engagement ring, wedding rings, or  jewelry. Work directly with our expert team through a personalized virtual consultation, or visit an Authorized Retailer to design your custom jewelry in-person using Kimberfire’s proprietary software and process.

Whether you meet with us virtually or visit one of our trusted retail partners in-store, you’ll have access to the same award-winning custom jewelry process, expert guidance, and unparalleled quality.